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Help (FAQs)

Safe & Secure Shopping

Q:How safe is making purcahses from this site, and will my payment card details be safe?

A:Purcahses with your payment details are extreemly protected and processed by PayPal.

Payment Methods

Q:How can I pay using my debit or credit card?

A:Complete the checkout process to be re-directed to PayPal. Click the "Check Out As Guest" button to then enable you to enter your card details.

Shopping Cart / Checkout Problems

Q:Why are Products or Items not added to my shopping cart?

A:Please make sure that your browser has both javascript and cookies enabled. Refer to your browser help documentation.

Q:Why can I not change the quantity of Products or Items, or remove them from my shopping cart?

A:Please make sure that your browser has javascript enabled. Refer to your browser help documentation.

Q:Each time I try to check out I'm returned to the Home page.

A:Some times the cookie used to store your shopping trolley contents gets corrupted. Clear here to clear the cookie.

Registering & Account Creation

Q:Do I need to register to make purchases from this site?

A:Yes, however registration only takes a couple of minutes. You only provide your contact details and a password to access your acccount.

Q:Why do I need to register to make purchases from this site?

A:So that we can provide a better protected service, enabling you to view your order history and check on order statuses. We can offer you discount and other promontial services if you decide to want to recieve such communication.

Q:When I click on the Submit button, nothing happens?

A:Please make sure that your browser has javascript enabled. Refer to your browser help documentation.

Delivery Details

Q:How long does delivery take?

A:Please refer to our Delivery Details section.

Cancel An Order / Goods

Q:How can I cancel an order, items or return goods?

A:Please refer to our Returns Policy section.